very very poor admin and communication

Our shipment from Sweden arrived in country 30 December. Zaid mailed me to work on a descrition of the goods which I supp**** 7 Jan when back from leave. Customs invoice sent by DHL 7 Jan. I responded with the invoice as customs always sitting over 50% for euro 1 products. 8 Jan revised customs invoice sent. Dhl payment portal would not allow me to pay revised customs fees so I had to source banking details 13 Jan. 13Jan Proof of payment sent to Beverly Khubeka - received mail confirmed. Since this date we have followed up with the call Centre every second day for delivery of shipment. 27 Jan when following up on delivery we are asked for our customs number, a packing for SARS. Yet again DHL have dropped the ball and the parcel is going to be reviewed by SARS as they did not process the customs clearance. I have at least two other instances of this exact scenario from 2015. Please note zero communication from DHL regarding any outstanding information when we had followed up since the 15th of Jan.