Very poor service

It's definitely not worth paying extra for a company that does not honor their delivery date.

I paid an exorbitant amount, trusting that the delivery of an urgent package would be on time. I'm currently going away, and thus needed the parcel to arrive within the time period that was promised.

This obviously isn't the case, and I'm now told that there would be a delay of a further 5 days or so, which is absolutely unacceptable.

Also, customer service, particularly dealing with customs, should be trained a bit better in handling these types of queries. I did get an explanation, but the attitude that came with that, i definitely could have done with out. I know we're in South Africa, and sub standard service should be a given, but for a company that calls itself DHL international, surely we would expect better.

Don't use them, you're better of with another courier company.