1 reviews | Active since Sept 2009
Very poor service
I've had uncharacteristically poor service from DHL this week. My package from the UK arrived on Sunday, the 27th, and was supposed to be delivered on the 29th of August.
To date (Friday, the 1st September), I have received no communication from DHL about docs needed. My parcel is still in customs, despite me calling a number of times to find out what the problem is. One of the customer service people got back to me after I used the online query system but my package is still at customs and no docs have been sent to me.
Please fix this urgently. This is delaying repairs of my car.
Dear Eldridge,
Thank you for taking my call and for bringing the matter to our attention. This is definitely uncharacteristic of DHL and we are doing everything possible to get your shipment cleared and delivered to you.
Please accept my humble apology for the way we have handled your shipment. I did receive your complaint and looking into it, I am personally investigating for you.
Expect an email from me shortly and a update by 11H30 today.
Again, apology for the lack of communication from us.
Kindest regards
Avery Visagie
Customer Care Executive
Dear Eldridge,
Thank you for taking my call and for bringing the matter to our attention. This is definitely uncharacteristic of DHL and we are doing everything possible to get your shipment cleared and delivered to you.
Please accept my humble apology for the way we have handled your shipment. I did receive your complaint and looking into it, I am personally investigating for you.
Expect an email from me shortly and a update by 11H30 today.
Again, apology for the lack of communication from us.
Kindest regards
Avery Visagie
Customer Care Executive