1 reviews | Active since Mar 2013
Very Poor service!
DHL Express??? Do you people even the slighest clue know what the word express means???? I bow have had just about enough with the people working at DHL and their pathetic service I mean really I am now waiting long enough for my package, today after 3 weeks I finally received a message saying my package was released from customs, thereafter I received another message saying I must pay import duty/tax which as far as I recall on the 31/12/2020 I received an invoice from a "Backline Customs Compliance Advisor" for the amount of R1882,45 and sent the proof of payment to this person and another person as well! On the email from the 1st advisor it clearly states "Invoice is for the import vat and duties and penalty issued by customs" so now how many times am I supposed to pay import vat and duties before my package will be released, this is ****************!!!! And not to talk about this "Advisor" that kept arguing that my package is not released even though I have the messages and proof on the tracking portal on DHL Website that the package has been released, the more I told her its released the more she argued with me. I refuse to pay anymore fees for anything as I have already made this payment and I expect my package to be delivered as my patience have been tested enough already!!! Please please PLEASE just give me what is rightfully mine!!!!!!!!!
Thank you once again for your post and for bringing this matter to our attention. I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times.
We have received your complaint and we are looking into the matter. Kindly note that though an initial release has been received from Customs it does appear that they have stopped your shipment again. This happens from time to time and DHL has no control over this and we are obliged to follow due process until the matter is resolved and the shipment is finally released for delivery.
Please expect an update from one of our advisors with regards to the matter during the course of the day.
Regards. Avery Visagie Customer Care Executive ZA | DHL Express
Thank you once again for your post and for bringing this matter to our attention. I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times.
We have received your complaint and we are looking into the matter. Kindly note that though an initial release has been received from Customs it does appear that they have stopped your shipment again. This happens from time to time and DHL has no control over this and we are obliged to follow due process until the matter is resolved and the shipment is finally released for delivery.
Please expect an update from one of our advisors with regards to the matter during the course of the day.
Regards. Avery Visagie Customer Care Executive ZA | DHL Express