VERY disappointed service, will not use them again!

I am seriously disappointed in the service I got from DHL. My mother had to drive to DHL Prosperita Windhoek this morning to deliver a package herself that I booked & payed for online.

I would like to know why I paid over R1000 for 1 document that was supposed to be picked up before 16:00 yesterday. In order to be overnight couriered. I have made the payment and booking at 12:30 in the afternoon online. Why is this service then offered?

Although I know you are not personally responsible. I will never use DHL ever again. Cannot see the reason why I paid so much & if I paid online with my credit card why did my mother have to provide a Proof of Payment upon courier arriving for pickup at her house yesterday afternoon just before 16:00? She was not the requester or payer. Also, I did stipulate on the notes that she cannot print, why would they leave without getting into contact with me & not WRITE the waybill number out?

Furthermore, before I phoned DHL Windhoek, I phoned DHL South Africa & spoke to a gentlemen that just said same as the Namibian one: "he will send an email." That is not good enough & my case was not treated with the respect & urgency I communicated to DHL. He then had me hold the line for his superior that never picked up. Eventually picked the line back up with me & said he will ask the superior to phone me back. Never got any phone call back.

I ask again over R1000 for 1 paper "Overnight" Express service. Is this the service I deserved? Very disappointed. I will now miss my VERY IMPORTANT VISA appointment thanx to DHL.