TS
Tintswalo S

1 reviews | Active since Feb 2018

06 Jan 2022, 14:10

Very Disappointed

I am very disappointed with DHL services, I sent a package from South Africa to Nigeria on the 22nd of December 2021, the parcel reached Nigeria on the 28th , I’ve been calling both DHL South Africa and Nigeria to sort this out and they request that I send extra documentation of which I did, when the receiver tried to give them information about the package they told the receiver that the receiver name had changed to another name which sounded suspicious. Yusuf Abdullahi was the handling this matter on behalf of DHL Nigeria, I’m very disappointed on how this matter is being handled because it seems to me they want to ***** the package. I’ve sent all that they’ve required from me but they are still making me go in circles, the package consists of old and used items that I’ve been using for many years and decided to give them away instead of throwing them away but the Nigerian dhl requested for receipts of which is impossible because I’ve specified that the items are old, they keep coming up with different stories the waybill is on reference

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Replies (2)
DHL Express
DHL Express's reply06 Jan 2022, 15:21
Official
 Dear  Tintswalo 
I trust this mail finds you well and safe.  Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled. I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services. 

Please be advised we have opened a request to our Nigeria offices to assist.  Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours.  Thank you.  Kind Regards, On behalf of the MD office. Busisiwe Sithole 
TS
Tintswalo S's update27 Jun 2022, 10:57
Reviewer Update
I really don’t understand DHL anymore, I got an email stating my parcel doesn’t require a permit which has been confirmed, I call again to inquire why the tracking status has changed and I was told that the permit required is different and I don’t even understand the explanation. Seems like no one knows anything over there. This is starting to sicken me because I’ve been begging to find out what’s the hold up and I’m not getting any help but when customs fee was requested it was a quickie. Please just return the package and refund me the customs amount because I’m loosing money already by having to call you all the time .