IJ
IM J
1 reviews | Active since Feb 2022
23 Mar 2026, 09:29
Very bad service lack of service.
Dhl is not helpful at all. I have a parcel coming from Hong Kong to Johannesburg it was to be taking 7 days to deliver 12 March 2026 now its day 11 with more excuses. First was due to war. Now that I paid 4 days ago for customs and clearance as they say customs and clearance may start in transit. We'll now to hear 23 March 2026 its on hold cause of customs and clearance. You know what fedex does there job better and no excuses of war or Customs and clearance as I did get me parcel during war that's going on same route Hong Kong to Johannesburg. DHL can't be trusted and just full of excuses.
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DHL Express's replyOfficial
23 Mar 2026, 10:53Dear IM Jameson
Thank you for bringing this issue to our attention.
We sincerely apologize for any inconvenience this may have caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with the highest level of service at all times, and we will follow up with you within the next two hours.
We sincerely apologize for any inconvenience this may have caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with the highest level of service at all times, and we will follow up with you within the next two hours.
Kind Regards,
Customer Care Executive ZA | DHL Express
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct,
Pretoria Main Road,
Waterfall City,
Midrand, 2090
Gauteng
South Africa
DHL Express's reply23 Mar 2026, 10:53
Official
Dear IM Jameson
Thank you for bringing this issue to our attention.
We sincerely apologize for any inconvenience this may have caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with the highest level of service at all times, and we will follow up with you within the next two hours.
We sincerely apologize for any inconvenience this may have caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with the highest level of service at all times, and we will follow up with you within the next two hours.
Kind Regards,
Customer Care Executive ZA | DHL Express
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct,
Pretoria Main Road,
Waterfall City,
Midrand, 2090
Gauteng
South Africa