Verrrrry slow
<p>Ordered speakers from Germany. 1st status date is 25/04/17. 2nd status date is 02/05/17. Guess what??? Shipment still didn't leave the country of Germany!!! Paid R4000 for shipping and to get this type of service is totally unacceptable. No email from them informing of any reason for any delay! Very upset...</p>
Good day Mr. Meyer,
Thank you for bringing your concern to my attention and I would like to sincerely apologize for the inconvenience.
As discussed, I will be sending you an email. Kindly respond by providing me with your DHL Express waybill number and i will investigate the transit of your shipment. Be advised, that I will keep you informed until I resolve your concern.
Regards
Mulondi Dzebu
Customer Care – Executive Office
Good day Mr. Meyer,
Thank you for bringing your concern to my attention and I would like to sincerely apologize for the inconvenience.
As discussed, I will be sending you an email. Kindly respond by providing me with your DHL Express waybill number and i will investigate the transit of your shipment. Be advised, that I will keep you informed until I resolve your concern.
Regards
Mulondi Dzebu
Customer Care – Executive Office
Thank you Mulondi. My big concern is:
3 boxes but 1 order and everyone of them has a different status when tracked.
ri, 05.05.17 00:50 Rodgau, Germany The shipment has been processed in the destination parcel center
Thu, 04.05.17 15:48 Saulheim, Germany The shipment has been processed in the parcel center of origin
Wed, 03.05.17 14:09 IPZ-Ffm, Germany The international shipment has arrived at the import parcel center
Tue, 02.05.17 10:20 IPZ-Ffm, Germany The shipment will be transported to the destination country and, from there, handed over to the delivery organization. (Homepage / online shipment tracking: )
Wed, 26.04.17 05:52 Rodgau, Germany The shipment has been processed in the destination parcel center
26.04.17 it reads Rodgau, Germany
FEW OTHER STATUS UPDATES INBETWEEN
05.05.17 it reads Rodgau, Germany AGAIN
Heading for 2 weeks now and still in Germany?
Thank you Mulondi. My big concern is:
3 boxes but 1 order and everyone of them has a different status when tracked.
ri, 05.05.17 00:50 Rodgau, Germany The shipment has been processed in the destination parcel center
Thu, 04.05.17 15:48 Saulheim, Germany The shipment has been processed in the parcel center of origin
Wed, 03.05.17 14:09 IPZ-Ffm, Germany The international shipment has arrived at the import parcel center
Tue, 02.05.17 10:20 IPZ-Ffm, Germany The shipment will be transported to the destination country and, from there, handed over to the delivery organization. (Homepage / online shipment tracking: )
Wed, 26.04.17 05:52 Rodgau, Germany The shipment has been processed in the destination parcel center
26.04.17 it reads Rodgau, Germany
FEW OTHER STATUS UPDATES INBETWEEN
05.05.17 it reads Rodgau, Germany AGAIN
Heading for 2 weeks now and still in Germany?