SM
Simmy M
1 reviews | Active since Jan 2020
03 Nov 2020, 13:37
Utterly useless.
Utterly useless. I understand it is Covid, and I understand there are difficulties, but 6 MONTHS to send a box from the USA to SA and they "cannot give more information" is not acceptable! THE BOX STILL HAS NOT ARRIVED!!! and they tell me to take it up with the merchant! It's not the merchant's fault, they have done the best to help me, even sent me a second box, WHICH DLH LOST TOO!!! The call center are no help, and in essence tell me it is not their problem.
Helpful (0)
Replies (1)0
Replies (1)
DHL Express's replyOfficial
03 Nov 2020, 14:54Dear Simmy M I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours.
Thank you. Kind Regards,On behalf of the MD office.Busisiwe Sithole
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours.
Thank you. Kind Regards,On behalf of the MD office.Busisiwe Sithole
DHL Express's reply03 Nov 2020, 14:54
Official
Dear Simmy M I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours.
Thank you. Kind Regards,On behalf of the MD office.Busisiwe Sithole
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours.
Thank you. Kind Regards,On behalf of the MD office.Busisiwe Sithole