Utterly poor customer service

Hi.

I dont even know where to start with the pathetic service I received from DHL.

Please find attached screenshots as proof of all their incompetence.

1. My package gets stopped by customs at 8:29 on the day of expected delivery.

2. I phoned several times to try and find out what the issue was. After several phone calls they finally told me I need to supply them with a letter from my supplier. DHL never contacted me once regarding this. Had they done so my package wouldnt have been stuck since 8:29 and not moved for the whole day.

3. The next day I must phone them again to find out what is going on with my parcel. Only to find out at 8:30 it was stopped once again, this time for physical inspection. This could only be booked this day and will only happen the next day.

4. I spoke to mr Emmanuel's supervisor Teboho. Who promised me she will send an email to them to plead with them to do it the same day and DHL would cover any additional charges.

5. Past 14:00 i had to phone once again to find out what is going on. Mr Emmanuel forwarded me the email where they did not plea or ask them to do it the same day but only the next day, so Teboho the supervisor **** to me. The emails was sent at approximately 10:15 and the response approximately 10:33. Why do I have to phone at past 14:00 to find out what is going on.

6. I promised i will take all our business to fedex if I did not recieve my parcel yesterday due to the 2 above mentioned pathetic client service.

Thank you for *****ing up my bussiness and my holiday that I had planned. We cant close because customers need their vehicles.