UTTERLY disappointed

It truly saddens me to write this as for many years I have only had the most excellent service from DHL.

I have a package incoming from the USA. It was scheduled to be delivered to me on 30 November 2022.

On that day, the status still says pending. So I phone them, just to be informed that customs has flagged an item in the shipment, which is basically just Panado gel capsules that I cannot find in South Africa.

Firstly, DHL has all my contact info, and never bothered to contact me. It took me phoning them on the day it was scheduled to be delivered, to find out there is an issue.

They inform me I have to contact SAHPRA to get an MCC certificate.

I contacted SAHPRA and waited two days for a response. Shock and horror. A South African government agency not responding to its law-abiding, tax-paying, citizens ... Who would have imagined?!

So by 2 December, I inform DHL to just remove and destroy the 1 item so my package can be delivered.

Since then, multiple emails per day, total and complete radio silence.

Here we are now on 9 December, and still no movement at all on my package!

I have always been disappointed with FedEx, and always pointed at DHL as an example of how to do things right.

Seem like DHL wanted to prove me wrong!

UTTERLY disappointed in DHL!