Utter Incompetence by a So-called International Company - Dreadful DHL

The absolute incompetence by DHL and their inability to communicate properly is astounding. A parcel I sent "EXPRESS" to China is still in Cape Town 6 days later. Between Postnet and DHL - they said they need a copy of my ID? I had to call as I was concerned that the parcel hadnt moved. NOBODY can pick up a phone and ask me for a copy of my ID on day one - I spent more than 30 minutes at Postnet ensuring that all documentation was right. The Post Office has competition with the most dreadful service from DHL and Postnet. I wish they would stop apologising and actually deliver on their EXPRESS!!