SE
Sonja E

1 reviews | Active since Apr 2025

14 Apr 2025, 13:30

Usually my experience with DHL is a great one, but with my last shipment dealing with the JHB team has been nothing but disappointment and frustrating and very unprofessional

Usually my experience with DHL is a great one, but with my last shipment dealing with the JHB team has been nothing but disappointment and frustrating and very unprofessional. As a last resort to receive the parcel I had spent huge cost to send it express service, I came to the Cape Town DHL office at the airport. I was met with amazing staff who took the effort to sort everything out in order for me to take my package with. A big thank you to CPT team Shamila David’s, Abubaker Blanchard & Sefton Oliver for going the extra mile JHB team gets 1 ⭐️ but the Cape Town team gets a big 5 ⭐️ ⭐️⭐️⭐️⭐️

0
Replies (1)
DHL Express
DHL Express's reply14 Apr 2025, 14:00
Official
Good day Sonja

I hope you well.

I would like to apologize for the service you have received from our Johannesburg Team, This will be looked into and addressed with the relevant team.

Thank you for the compliment for our Cape Town team. This message will be shared with the management team.

 
Kind Regards, 
 
Ntombi Zwane 
Customer Care Executive | DHL Express 
 
DHL International Pty Ltd t/a DHL Express 
Waterfall Logistics Precinct, 
Pretoria Main Road, 
Waterfall City, 
Midrand, 2090 
Gauteng 
South Africa 
 
***