JB
Jonathan B
1 reviews | Active since Dec 2015
08 Oct 2024, 15:03
Useless useless useless!
Shipment from Lusaka, Zambia back to SA. Item under warranty. Shipment on hold since 11 Sept 2024. DHL consultant requested my documentation (23 Sept 2024) to prove I was out of SA - documents supp****. 8 October 2024 - I have to follow up with DHL as to WHY my package is still 'on hold'! Why did DHL not contact me? They have all the required personal details but no.....too much effort, initiative required on their behalf to follow up, contact me! South Africa + service delivery = myth! And to think I paid R895 for this pathetic DHL Express "service"! (I flew back to SA 23 Sept ... and this item is STILL 'on hold! I may as well have brought it back with me!!!)
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Replies (2)JB
Jonathan B's updateReviewer Update
09 Oct 2024, 09:36Surely surely surely in the year 2024 - you have all my personal details, I received a missed call from ; +***0 ...... JUST WHO do I ask for on me returning your missed call?
Your utter incompetence floors me!
Is it too much effort to pop off a WhatsApp informing me of your call and attaching a NAME to the phone number, so I can return the call?
Where is your common sense??
So, back to Square One I go = "ZA Express COD VOC Queries"
DHL is surely living up to my "heading "!
Your utter incompetence floors me!
Is it too much effort to pop off a WhatsApp informing me of your call and attaching a NAME to the phone number, so I can return the call?
Where is your common sense??
So, back to Square One I go = "ZA Express COD VOC Queries"
DHL is surely living up to my "heading "!
JB
Jonathan B's update09 Oct 2024, 09:36
Reviewer Update
Surely surely surely in the year 2024 - you have all my personal details, I received a missed call from ; +***0 ...... JUST WHO do I ask for on me returning your missed call?
Your utter incompetence floors me!
Is it too much effort to pop off a WhatsApp informing me of your call and attaching a NAME to the phone number, so I can return the call?
Where is your common sense??
So, back to Square One I go = "ZA Express COD VOC Queries"
DHL is surely living up to my "heading "!
Your utter incompetence floors me!
Is it too much effort to pop off a WhatsApp informing me of your call and attaching a NAME to the phone number, so I can return the call?
Where is your common sense??
So, back to Square One I go = "ZA Express COD VOC Queries"
DHL is surely living up to my "heading "!
DHL Express's replyOfficial
09 Oct 2024, 10:39Dear Mr Jonathan Burke,
Thank you for taking my call earlier on .
We acknowledge the receipt of your request and are attending to this matter with the relevant department . As discussed, further updates to be provided before close of business today .
We assure you of our best efforts to rectify this matter as soon as possible and will remain on top of this until it is delivered.
Best Regards,
DHL Customer Care Department
Thank you for taking my call earlier on .
We acknowledge the receipt of your request and are attending to this matter with the relevant department . As discussed, further updates to be provided before close of business today .
We assure you of our best efforts to rectify this matter as soon as possible and will remain on top of this until it is delivered.
Best Regards,
DHL Customer Care Department
DHL Express's reply09 Oct 2024, 10:39
Official
Dear Mr Jonathan Burke,
Thank you for taking my call earlier on .
We acknowledge the receipt of your request and are attending to this matter with the relevant department . As discussed, further updates to be provided before close of business today .
We assure you of our best efforts to rectify this matter as soon as possible and will remain on top of this until it is delivered.
Best Regards,
DHL Customer Care Department
Thank you for taking my call earlier on .
We acknowledge the receipt of your request and are attending to this matter with the relevant department . As discussed, further updates to be provided before close of business today .
We assure you of our best efforts to rectify this matter as soon as possible and will remain on top of this until it is delivered.
Best Regards,
DHL Customer Care Department