1 reviews | Active since Nov 2010
Useless staff
Aletta Tshabalala (DHL ZA) **********
Is the MOST useless individual I've ever had the displeasure of working with.
a) she doesn't know where my package is b) she can't find out where my package is c) she refuses to answer her phone during lunch time (even though I've already been on hold for 27 minutes)
well done Aletta Tshabalala (DHL ZA) **********
You've won the prize for the most useless staff member.
Dear Hendrik
Please accept my sincerest apologies for the manner in which this situation has been handled.
I can assure you that this matter has in no way been taken lightly and will be receiving the full attention it rightfully deserves.
As it currently stands we are busy with the payment process, a release will be issued by customs in 2 to 3 working days. In as much as we endeavor for positive customer experiences we do not control the customs clearance process. The transit times quoted on our shipments are dependent on customs clearance and the customs authorities in the country.
I understand that this incident has been of great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
We will follow up with you again on Monday and continue to do so until the matter has been fully resolved.
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
Dear Hendrik
Please accept my sincerest apologies for the manner in which this situation has been handled.
I can assure you that this matter has in no way been taken lightly and will be receiving the full attention it rightfully deserves.
As it currently stands we are busy with the payment process, a release will be issued by customs in 2 to 3 working days. In as much as we endeavor for positive customer experiences we do not control the customs clearance process. The transit times quoted on our shipments are dependent on customs clearance and the customs authorities in the country.
I understand that this incident has been of great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
We will follow up with you again on Monday and continue to do so until the matter has been fully resolved.
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600