Useless - *********** and no care attitude!

Item: DHL Express
Rating: 1
Author: Chris K

DHL staff have acted apon a previous hellopeter complaint and it has taken 1 week to miraculously find an invoice for customers clearance from a shipment which is more than a month old. Two people involved in this process are *** and *** whom are 100% *********** and unwilling to do the job they are paid to do.

Emails go unanswered, ignorance, incompetance and lazy/unwilling to do their job -- DO NOT SHIP WITH DHL YOU WILL LOSE MONEY.

UPS AND FEDEX ARE LEAGUES AHEAD OF DHL -- BEWARE

Helpful (0)

Replies (1)

DHL Express's replyOfficial

06 Feb 2021, 13:59

Dear Chris I trust this mail finds you well and safe. Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled. I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services. Please allow us a chance to follow this up and we will revert to on Monday – 08.02.2021 Thank you.
Customer Care Executive ZA | DHL Express DHL International (Pty) Ltd t/a DHL ExpressDHL HouseFabriek & Van Acht Rd, Isando1600, GautengSouth Africa

DHL Express's reply06 Feb 2021, 13:59

Official