CA
Clare A

1 reviews | Active since Jun 2016

17 Oct 2017, 15:01

Useless DHL

The last three occasions the DHL payment portal does not work. Why do they even have such a thing because i think it is non-existant. I have yet to see it work. When you are waiting for an urgent shipment and the CEO is not available to release an EFT this is extremely frustrating as it holds up the whole procedure.

Also i have been requesting a tax invoice for the previous shipment from Mabel Ngobese and she doesnt even bother to reply. So i have a waybill with the correct companyname which was paid, but the tax invoice is addressed to a different company and it is a different amount but it has the right waybill number.

Useless Useless Useless

0
Replies (1)
DHL Express
DHL Express's reply17 Oct 2017, 16:15
Official

Dear Clare

Thank you for bringing this into our attention and I would like to sincerely apologise about the way your query was handled.

I am going to ensure that this gets resolved as soon as possible.

Kind Regards

Nosicelo Manentsa

Customer Care Executive