USELESS COURIER EVER NEVER USE DHL NEVER USE DHL
I got a parcel from dhl 2 months already and the Porth Health didn’t approved it because the labelling is not properly stick.
I spoke to one of the Dhl employees and I ask her what about the the Clothes is on the package she said it can be shipped to me except the cosmetics Porth Health didn’t approved.
She just sent email me that I need to pay for cost to Destroyed the products that Porth Health didn’t approved.
But on the 26th April she said on the email
Please note that sending the parcel back to the supplier for proper labelling will be at your own cost or alternatively we can abandon the parcel to the Government State warehouse at no cost to you to be destroyed.
There is something suspicious with this package I don’t believe dhl anymore
Dear Ren A. Sanchez,
Thank you for contacting DHL Express.
I must apologise for the undue frustration that this matter has caused you .
As it currently stands, your shipment has been detained by Port Health Customs . As advised by Jabhile , the clearance is being delayed due to incorrect labels on your shipment . The Port Health division has inspected the shipment 3 times, and has even now suggested for the shipment to be sent back so supplier can place correct labels to ensure clearance .
The matter has been escalated internally , but Customs cannot release the goods without the correct labels. In as much as we endeavor for positive customer experiences we do not control the customs clearance process. This process is controlled and regulated by government officials in each country . The transit times quoted on our shipments are dependent on customs clearance and the customs authorities in the country.
Customs has done an intensive audit on the shipment and have advised that we cannot proceed with clearance due to incorrect labels on shipment.
If you have any further questions, please feel free to contact me directly and I will gladly assist.
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
Dear Ren A. Sanchez,
Thank you for contacting DHL Express.
I must apologise for the undue frustration that this matter has caused you .
As it currently stands, your shipment has been detained by Port Health Customs . As advised by Jabhile , the clearance is being delayed due to incorrect labels on your shipment . The Port Health division has inspected the shipment 3 times, and has even now suggested for the shipment to be sent back so supplier can place correct labels to ensure clearance .
The matter has been escalated internally , but Customs cannot release the goods without the correct labels. In as much as we endeavor for positive customer experiences we do not control the customs clearance process. This process is controlled and regulated by government officials in each country . The transit times quoted on our shipments are dependent on customs clearance and the customs authorities in the country.
Customs has done an intensive audit on the shipment and have advised that we cannot proceed with clearance due to incorrect labels on shipment.
If you have any further questions, please feel free to contact me directly and I will gladly assist.
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600