lV
le V
1 reviews | Active since Dec 2012
15 Jun 2015, 09:41
Useless client service
DHL is one of the biggest courier companies in the world, that is probably why they do not give a rat's behind about customers. I bring in yeast from the USA all the time through UPS and i have only had excellent service from them. DHL on the other hand every time I bring in goods from the USA with the correct papers always take days before they even make contact, then you send proof of payment, then a week later you follow up and they say they have not received proof of payment even though you send it to the correct email addresses. doesn't anyone know what is going on in that company?
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DHL Express's replyOfficial
15 Jun 2015, 12:59Hello coolyen,
Thank you for taking my call,
Kindly accept my sincere apologies for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
I am investigating this with my imports department and will ensure you receive feedback on the status of the shipment.
Please do not hesitate to contact us should you require assistance.
Regards,
Tshegofatso Dubula
Customer Care Executive
Thank you for taking my call,
Kindly accept my sincere apologies for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
I am investigating this with my imports department and will ensure you receive feedback on the status of the shipment.
Please do not hesitate to contact us should you require assistance.
Regards,
Tshegofatso Dubula
Customer Care Executive
Best regards,
DHL Express's reply15 Jun 2015, 12:59
Official
Hello coolyen,
Thank you for taking my call,
Kindly accept my sincere apologies for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
I am investigating this with my imports department and will ensure you receive feedback on the status of the shipment.
Please do not hesitate to contact us should you require assistance.
Regards,
Tshegofatso Dubula
Customer Care Executive
Thank you for taking my call,
Kindly accept my sincere apologies for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
I am investigating this with my imports department and will ensure you receive feedback on the status of the shipment.
Please do not hesitate to contact us should you require assistance.
Regards,
Tshegofatso Dubula
Customer Care Executive
Best regards,