1 reviews | Active since Mar 2012
USELESS BUNCH OF IDIOTS
Could You guy's please explain to me how a package would "Virtually Disappear"???
It's was shipped VIA DHL from AUS, but afyer countless emails and correspondence with DHL IN South Africa (the destination), I just got an email from a "over Competend" employee, telling me to search for my own package.
First they requested Personal details via whatsapp, to which I rep**** I don't feel confident divulging that kind of info over WhatsApp. I then sent an email asking them I they do use whatsapp to which I received a Yes and No in separate email's. Seems like your own employee's don't know what they are doing, as that became clearer in later emails again.
I've been tracking the parcel via your Mobile (Android) App, since it started shipping, and it started in AUS, not UK or France like it was claimed in emails, and certainly not last year aswell.
From AUS its been in 3other Countries so FAR (DUBAI, USA AND SO FAR FINALLY UK) , Except ***ing SOUTH AFRICA.
LAST EMAIL I GOT NOW CLAIMS THE TRACKING NR SHOWS IS A PARCEL FROM FRANCE TO UK (TO WHICH YOUR APP SHOWS CLEAR EVIDENCE IS BULLSH*T), AND THAT IT WAS ENT LAST YEAR??? (TO WHICH YOUR APP ALSO SHOW IS BS) AND THEN FINALLY THE PERSON IN THE LAST EMAIL TELLING ME TO LOOK FOR MY OWN PACKAGE, SAYINGE (THE COSTOMER) MUST CONTACT DHL FRANCE AND UK AND FIND OUT WHAT'S HAPPENING WITH MY PARCEL.
Now again, please tell me what kind of INCOMPETEND PEOPLE ARE YOU EMPLOYING, BECAUSE THE ONLY THING THAT THEY ARE BEING CONPETEND IN IS BEING IDIOTS.
COULD YOU GUY'S PLEASE GET IN CONTACT WITH ME AND WE CAN SORT THIS NONSENSE OUT???
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
I have looked at your waybill and can confirm that your shipment is in the UK awaiting connection to Johannesburg. This parcel as per our records is destined for Kempton Park, I will contact you for further details so that we can be able to take corrective action for the incorrect information you were provided.
Kind Regards,
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
I have looked at your waybill and can confirm that your shipment is in the UK awaiting connection to Johannesburg. This parcel as per our records is destined for Kempton Park, I will contact you for further details so that we can be able to take corrective action for the incorrect information you were provided.
Kind Regards,
Thank you
Thank you
