WvdW
Wernich van der Walt

1 reviews | Active since Mar 2012

14 Feb 2020, 12:22

USELESS BUNCH OF IDIOTS

Could You guy's please explain to me how a package would "Virtually Disappear"???

It's was shipped VIA DHL from AUS, but afyer countless emails and correspondence with DHL IN South Africa (the destination), I just got an email from a "over Competend" employee, telling me to search for my own package.

First they requested Personal details via whatsapp, to which I rep**** I don't feel confident divulging that kind of info over WhatsApp. I then sent an email asking them I they do use whatsapp to which I received a Yes and No in separate email's. Seems like your own employee's don't know what they are doing, as that became clearer in later emails again.

I've been tracking the parcel via your Mobile (Android) App, since it started shipping, and it started in AUS, not UK or France like it was claimed in emails, and certainly not last year aswell.

From AUS its been in 3other Countries so FAR (DUBAI, USA AND SO FAR FINALLY UK) , Except ***ing SOUTH AFRICA.

LAST EMAIL I GOT NOW CLAIMS THE TRACKING NR SHOWS IS A PARCEL FROM FRANCE TO UK (TO WHICH YOUR APP SHOWS CLEAR EVIDENCE IS BULLSH*T), AND THAT IT WAS ENT LAST YEAR??? (TO WHICH YOUR APP ALSO SHOW IS BS) AND THEN FINALLY THE PERSON IN THE LAST EMAIL TELLING ME TO LOOK FOR MY OWN PACKAGE, SAYINGE (THE COSTOMER) MUST CONTACT DHL FRANCE AND UK AND FIND OUT WHAT'S HAPPENING WITH MY PARCEL.

Now again, please tell me what kind of INCOMPETEND PEOPLE ARE YOU EMPLOYING, BECAUSE THE ONLY THING THAT THEY ARE BEING CONPETEND IN IS BEING IDIOTS.

COULD YOU GUY'S PLEASE GET IN CONTACT WITH ME AND WE CAN SORT THIS NONSENSE OUT???

0
Replies (2)
DHL Express
DHL Express's reply14 Feb 2020, 17:35
Official
Dear Wernich,

I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in. 
 
I have looked at your waybill and can confirm that your shipment is in the UK awaiting connection to Johannesburg. This parcel as per our records is destined for Kempton Park, I will contact you for further details so that we can be able to take corrective action for the incorrect information you were provided. 

Kind Regards,
 
Akhona Mvuza
Customer Care Executive Office
 
DHL Express ZA
WvdW
Wernich van der Walt's update14 Feb 2020, 17:38
Reviewer Update
Thanks, I have all the Proof on EMAIL, and it's really still ****ing me off, but I do appreciate your reply, another lady also came back to me a bit earlier, but I would still like to know how some of your employees clearly don't know what's happening, and giving me conflicting "reports".

Thank you