Use DHL International at your own peril!!!!

I cannot begin to express my frustration at the lack of competency experienced in dealing with DHL International! What should be a simple process, albeit EXPENSIVE, has turned into a mammoth task. A 3.2kg package to be shipped from the UK to South Africa has cost in excess of R8k and 3 days later, I am still struggling to get a CORRECT Waybill from DHL so that the package can be collected from the Shipper in Kent. Why are customers expected to complete forms which detail the contents of the shipment if DHL cannot be bothered to issue a Waybill containing the correct information? Are the people working at DHL dyslexic????