Urgent package shipping failure

<p>Paid extra fees for a fast tracked package from Florida, USA to Durban, SA to get in time for very important year end sports club function this last Saturday afternoon. Placed order last Tuesday, by last Thursday morning it had travelled across the US, Florida; Cincinnati; New York; then across the Atlantic Ocean; London,UK and then across Africa and arrived in Johannesburg. That was highly impressive and DHL USA was off to s great start.. BUT... </p> <p> </p> <p>By friday morning I hadn't received a call re import duties and there was no movement on tracking so I called DHL, they said I beat them to it and then emailed me the invoice which I paid immediately and sent them proof of payment (bank certified).. They said the package should travel overnight Friday and I would likely get it on Saturday morning (thought I was in the clear and just going to get everything in time)... BUT...</p> <p> </p> <p>Upon calling DHL on Saturday morning I was informed that proof of payment is not sufficient and they will only release the package once the money reflects in their account, I bank with Nedbank and DHL only use Standard, ABSA and FNB. As of today (following Monday) the package hasn't moved, DHL say the money should reflect by tomorrow... Long story short - the prize giving event on Saturday was a failure and quite embarrassing, I wasted my money fast tracking the packing as once it hits African s****s everything takes that much longer.. ( 3 times longer to process one step without traveling across the globe :-| )</p> <p>To top it off my wife and I leave for Cape Town this Friday 3am so that leaves me with very little to no time to receive the package and still distribute all its contents before leaving.. </p> <p> </p> <p>DHL South Africa - I am very unhappy with your service, I will stick to UPS who allow one to swipe a debit card for duties/tax fees upon delivery which is brilliant. I truly pray my package arrives by the latest Wednesday morning or you will be receiving unlimited calls and complaints from me I can assure you. Will never use your service again and will advise my entire club of 40+ players, families and friends to not use your service due to this. </p> <p> </p> <p>Bank certified proof of payment should be acceptable, your the only company I've heard of who don't accept this. Thank goodness it wasn't urgent medication or you'd have a court case on your hands. </p> <p> </p> <p>NB: Please DHL, you need to start giving customers full break downs of each items duties/tax as I've ordered multiple items but your invoice makes it almost impossible to calculate individual costs per specific items. Very frustrating and a massive pain for groups of people sharing shipments.</p> <p> </p>