Urgent package just not picked up

<p>Yesterday I organised the pickup of an urgent parcel. After spending ages on the phone getting the details correct, I get an email with a referecne number and banking details. I pay imediately, and confirmed the banking details telephonically as I had an issue. Seeing that I am with Standard Bank and so is DHL, i was not worried at all about them recieveing payment.</p> <p>Today I phone to confirm my package was collected, And it has not been. They have not even processed my payment! So why did the operator confirm my package would be picked up today and delivered on Monday? Why did I pay the extra money to ensure I used a "reputable company" to pick up my very urgent package? </p> <p>Now all I can do is wait till Tuesday and hope they actually do what I have paid them to.</p> <p>What a waste of money, and now some very urgent matters will go unresolved in time. Do not use them to pick up anything you intend to recieve urgently.</p>