1 reviews | Active since Nov 2016
Unresponsive
<p>A package of mine was stopped by customs and a invoice was sent to me for penalties. Payment was made in full and my package was promised to be released with few days of payment being cleared. Its now been 2 weeks since payment was done and package has not been released. Everytime i try to contact DHL the person that is incharge of my case is always unavailable and there is no one else that can help. Really dissapointed.</p>
Dear Akthar,
Thank you for bringing the complaint to our attention.
Please be advised that i will be forwarding your complaint to the Stops Department Manager to address and will get back to you with the feedback.
Once again i do apologize for the manner in which your shipment has been dealt with and internally this will be addressed.
Kind Regards
Nicole Pietersen
Customer Care Executive Office
Dear Akthar,
Thank you for bringing the complaint to our attention.
Please be advised that i will be forwarding your complaint to the Stops Department Manager to address and will get back to you with the feedback.
Once again i do apologize for the manner in which your shipment has been dealt with and internally this will be addressed.
Kind Regards
Nicole Pietersen
Customer Care Executive Office
Dear Akthar,
Shipment has been retrieved and is currently out with the driver.
I have forwarded you an email with all the details.
Regards
Nicole Pietersen
Customer Care Executive Office
Dear Akthar,
Shipment has been retrieved and is currently out with the driver.
I have forwarded you an email with all the details.
Regards
Nicole Pietersen
Customer Care Executive Office