1 reviews | Active since Oct 2017
Unreliable
We in business with DHL for 6 months now , ordering the same items weekly but DHL continuously finds reason to hold my stuff resulting in me dealing with angry clients. I will never use DHL again even if I was paid???
Dear Taniell,
Thank you for taking my call and for bringing the matter to our attention.
Please accept my sincerest apology for the way we have handled your shipment. I did receive your complaint and looking into it, I am personally investigating what transpired and will put measures into place to ensure that same does not happen again.
Your shipment was stopped for physical inspection by customs. Please allow me to do a thorough investigation and get the shipment released and delivered as soon as possible.
Please expect an update from me before 15H30 today.
Kind regards.
Avery Visagie
Customer Care Executive
Dear Taniell,
Thank you for taking my call and for bringing the matter to our attention.
Please accept my sincerest apology for the way we have handled your shipment. I did receive your complaint and looking into it, I am personally investigating what transpired and will put measures into place to ensure that same does not happen again.
Your shipment was stopped for physical inspection by customs. Please allow me to do a thorough investigation and get the shipment released and delivered as soon as possible.
Please expect an update from me before 15H30 today.
Kind regards.
Avery Visagie
Customer Care Executive