CA
Conrad A
1 reviews | Active since Oct 2020
05 Oct 2020, 00:54
Unprofessionalism of the DHL in Cairo leading to delayed Academic parcel
HelloPeter, I have a huge complaint regarding my parcel sent from South Africa with all required permit on the 4th Sept 2020 to Cairo, Egypt. This parcel contains items for academic research and it arrived in Cairo, Egypt on the 9th Sept 2020. Up till date, the receiver hasn't received the parcel. The DHL in Cairo lost the permit which the receiver submitted to them. This is unprofessional and the academic research is on hold because of the lack of professionalism. Its almost getting to 1 month.
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DHL Express's replyOfficial
05 Oct 2020, 09:05Dear Conrad
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologies for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours.
Thank you.
Kind Regards,
On behalf of the MD office.
Busisiwe Sithole
DHL Express's reply05 Oct 2020, 09:05
Official
Dear Conrad
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologies for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours.
Thank you.
Kind Regards,
On behalf of the MD office.
Busisiwe Sithole