1 reviews | Active since Jul 2014
Unprofessional service with no remorse
<p>I was expecting DHL to collect documents as they had indicated the time they would be coming when we spoke over the phone. I specifically and kindly requested that their driver call me 10 minutes before arriving as I would be at work (so I can make my way home to be there when he arrives). At the time communicated, I call DHL and I spend 20 minutes on the phone as they were trying to reach this driver. They said he would arrive in 30 minutes. I asked they tell him to call when at the gate. Long story short I called DHL several times in connection with this pick up. The driver arrived at the gate (the wrong one) and didn't call me. DHL gave me his number and I texted him to call or text when at the gate. When he finally comes he said he does not have airtime. He does not apologize for the confusion and yet he does not have a waybill. He collected my documents. I called the supervisor I was dealing with and he said he'll call me back at the end of the day to confirm my documents and give me a reference. I have not heard from this supervisor Thabani. This is the worst service from DHL and need I say, totally dispicable. DHL Midrand to be exact. Your driver even wanted me to hand him the documents in the middle of the road. </p>
Thabani called me back so I appreciate that he kept his word to call me back. I also got a reference number for the shipment. He assured me that the driver concerned will be spoken to about his attitude as well.
Thabani called me back so I appreciate that he kept his word to call me back. I also got a reference number for the shipment. He assured me that the driver concerned will be spoken to about his attitude as well.
Dear Otsholeng,
Once again , I’d like to sincerely apologise for the manner in which your collection was handled .
As discussed, this matter is currently being addressed internally to the responsible individual to ensure that this type of incident does not occur again in the near future.
Thank you for taking the time to bring this to the attention of DHL – We value our customers feedback as this allows us to continually improve the service offered to our Customers.
On a lighter note , I am pleased to inform you that your documents were successfully delivered in Gabarone this morning .
I hope all was received in good order .
If there is anything else that I can assist you with , please, do not hesitate to contact me directly on the numbers below.
Rgds,
Ms Buhle.Sekoboane
Customer Care Executive – Executive office
Dear Otsholeng,
Once again , I’d like to sincerely apologise for the manner in which your collection was handled .
As discussed, this matter is currently being addressed internally to the responsible individual to ensure that this type of incident does not occur again in the near future.
Thank you for taking the time to bring this to the attention of DHL – We value our customers feedback as this allows us to continually improve the service offered to our Customers.
On a lighter note , I am pleased to inform you that your documents were successfully delivered in Gabarone this morning .
I hope all was received in good order .
If there is anything else that I can assist you with , please, do not hesitate to contact me directly on the numbers below.
Rgds,
Ms Buhle.Sekoboane
Customer Care Executive – Executive office
Dear Otsholeng,
Once again , I’d like to sincerely apologise for the manner in which your collection was handled .
As discussed, this matter is currently being addressed internally to the responsible individual to ensure that this type of incident does not occur again in the near future.
Thank you for taking the time to bring this to the attention of DHL – We value our customers feedback as this allows us to continually improve the service offered to our Customers.
On a lighter note , I am pleased to inform you that your documents were successfully delivered in Gabarone this morning .
I hope all was received in good order .
If there is anything else that I can assist you with , please, do not hesitate to contact me directly on the numbers below.
Rgds,
Ms Buhle.Sekoboane
Customer Care Executive – Executive office
Dear Otsholeng,
Once again , I’d like to sincerely apologise for the manner in which your collection was handled .
As discussed, this matter is currently being addressed internally to the responsible individual to ensure that this type of incident does not occur again in the near future.
Thank you for taking the time to bring this to the attention of DHL – We value our customers feedback as this allows us to continually improve the service offered to our Customers.
On a lighter note , I am pleased to inform you that your documents were successfully delivered in Gabarone this morning .
I hope all was received in good order .
If there is anything else that I can assist you with , please, do not hesitate to contact me directly on the numbers below.
Rgds,
Ms Buhle.Sekoboane
Customer Care Executive – Executive office