Unprofessional service - No contact with client.

I had a package (Waybill No: ***) shipped from Dehli to Bhutan on the 9th December 2020. Just today (19 December 2020), after calling to confirm the arrival of my package - I was made aware the package was not approved at customs. One would assume DHL, a international company would make contact with the sender if issues like aforementioned occurs. I find this highly unprofessional.

After contacting Delhi's DHL customer care, details were provided with possible points of contact. Unfortunately all are performed by either robots or individuals that were ***********'s to resolve the case. I am being gracious in calling this service poor..