Unprofessional and Unreliable Customer Support Experience

I am extremely disappointed with the level of service received. All I requested was a simple letter outlining a shipment type, yet despite multiple instructions sent to the relevant parties, no one seems to read emails or make a basic phone call. I have been waiting for this letter since the 7th of November.

Zanele, Nelly, and Denise have demonstrated a complete disregard for customer service and appear entirely unaware of the urgency or responsibility required in their roles. This level of unprofessionalism is unacceptable.

Based on this experience, I strongly advise against using DHL as a forwarding company. Especially for international shipmentS, as they are evidently unwilling to provide assistance when it is most needed.