1 reviews | Active since Jan 2017
unpaid and delayed refund by DHL Express
Below is a statement from the Country Manager which is good on paper but in practice, nothinng. I was waiting for a call from management regarding my unpaid delayed refund for damaged parcel due to me. 2 hours lapsed, no call not even Mulondi Dzebu, Customer Care Executive after calling his office several times. instead I get emails with no timelines and proof of payment. I will not advise anyone to make use of DHL services at all. John Lucas Country Manager – DHL Express, South Africa
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Email John and his team
Dear Nelisiwe
I do understand your frustration in regards to the way your refund hs been handled thus far and I can assure you that this is not the type of service that we pride our selves in as an organisation.
I will make sure that Mulondi is addressed in connection to this behaviour. I will get all the paperwork from him tomorrow and get your refund processed.
I will contact via email with the proof of payment by close of business on 14/06/2018.
Kind Regards
Nosicelo Manentsa
Customer Care Executive
Dear Nelisiwe
I do understand your frustration in regards to the way your refund hs been handled thus far and I can assure you that this is not the type of service that we pride our selves in as an organisation.
I will make sure that Mulondi is addressed in connection to this behaviour. I will get all the paperwork from him tomorrow and get your refund processed.
I will contact via email with the proof of payment by close of business on 14/06/2018.
Kind Regards
Nosicelo Manentsa
Customer Care Executive