MM
Mamanki M
1 reviews | Active since Sept 2017
29 Dec 2020, 08:28
Unhelpful staff
I got sent a parcel from Germany and the last 3 weeks I have been track in it. When I phoned one office in Cape Town *** the lady had the nerve to tell me this was a cheap smal parce hence its not on their system.Now that was annoying as the parcel has sentimental value and its not for a worker to decide whether its cheap pr not. This is unacceptable. I have been sent from pillar to post. I have gone almost everyone and no one knows what they doing. I would appreciate someone contacting me back and tell me exactly where my parcel is
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Replies (2)0
Replies (2)
DHL Express's replyOfficial
29 Dec 2020, 12:26Dear Mamanki
I trust you are well.
Please accept my humble apology for the run around you have experienced while trying to get an update regarding your shipment.
I can confirm that this shipment was not sent on the DHL Express network but our sister company DHL Global Mail. I will send you an email with their contact details to ease your current frustrations.
Kindly look out for my email shortly.
Regards
Lebogang Madihlaba
DHL Express South Africa.
I trust you are well.
Please accept my humble apology for the run around you have experienced while trying to get an update regarding your shipment.
I can confirm that this shipment was not sent on the DHL Express network but our sister company DHL Global Mail. I will send you an email with their contact details to ease your current frustrations.
Kindly look out for my email shortly.
Regards
Lebogang Madihlaba
DHL Express South Africa.
DHL Express's reply29 Dec 2020, 12:26
Official
Dear Mamanki
I trust you are well.
Please accept my humble apology for the run around you have experienced while trying to get an update regarding your shipment.
I can confirm that this shipment was not sent on the DHL Express network but our sister company DHL Global Mail. I will send you an email with their contact details to ease your current frustrations.
Kindly look out for my email shortly.
Regards
Lebogang Madihlaba
DHL Express South Africa.
I trust you are well.
Please accept my humble apology for the run around you have experienced while trying to get an update regarding your shipment.
I can confirm that this shipment was not sent on the DHL Express network but our sister company DHL Global Mail. I will send you an email with their contact details to ease your current frustrations.
Kindly look out for my email shortly.
Regards
Lebogang Madihlaba
DHL Express South Africa.
MM
Mamanki M's updateReviewer Update
30 Dec 2020, 12:48Good day Lebogang,
Thank you for the response. Will await the e-mail.
I still need to stress that your staff needs to mind the manner in which they communicate to the clients.
The contents or the value of the parcel should not be their priority.
Any business no matter how small adds to the business meaning the salaries
Thank you
Thank you for the response. Will await the e-mail.
I still need to stress that your staff needs to mind the manner in which they communicate to the clients.
The contents or the value of the parcel should not be their priority.
Any business no matter how small adds to the business meaning the salaries
Thank you
MM
Mamanki M's update30 Dec 2020, 12:48
Reviewer Update
Good day Lebogang,
Thank you for the response. Will await the e-mail.
I still need to stress that your staff needs to mind the manner in which they communicate to the clients.
The contents or the value of the parcel should not be their priority.
Any business no matter how small adds to the business meaning the salaries
Thank you
Thank you for the response. Will await the e-mail.
I still need to stress that your staff needs to mind the manner in which they communicate to the clients.
The contents or the value of the parcel should not be their priority.
Any business no matter how small adds to the business meaning the salaries
Thank you