UNHAPPY DHL CLIENT

End of February I sent a parcel (assignment) tracking number ***, in April our client phoned to find out about the assignment, I told them I had sent it via DHL in February - they never received it. <br> <br> I contacted DHL Vereeniging and they told me Irony signed for it. This was not the contact name on my waybill!! And my client does not know who Irony is, every time I am told I will get the information, the last e-mail, 18 may, I was told by DHL they would have the information that same day - once again NOTHING.<br> <br> For the last 2 weeks I have been phoning DHL to try and get either a surname or a contact number for Irony, surely DHL should ensure that complete details are obtained from a person signing for a parcel especially if they are not the named recipient. it is not cheap to send things via DHL but we do this as we trust goods will be delivered - I am not so sure now!!<br> <br> VERY UNHAPPY CLIENT