IS
Ingrid S
1 reviews | Active since Dec 2015
15 Apr 2026, 10:30
Unhappy Customer
I purchased an LCD Screen using Ebay I received an email from DHL on 05 February 2026 to pay the customs clearance fee I then did the customs payment I never received the parcel When I did an enquiry on 12 March, they told me that I still did not pay customs clearance which I did pay again They then sent it back to china instead of delivering it to me
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Replies (1)
DHL Express's replyOfficial
15 Apr 2026, 15:01Good day Ingrid
Thank you for you for forwarding your concerns to us
I sincerely apologise for the delays you have experienced thus far.
I sincerely apologise for the delays you have experienced thus far.
Please be assured that we are currently investigating the matter further and will provide you with a detailed response by at 16:55.
Thank you for your patience and understanding.
Customer Care team ZA
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct
Pretoria Main Road
Waterfall City
Midrand, 2090
Gauteng
South Africa
***
Customer Care team ZA
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct
Pretoria Main Road
Waterfall City
Midrand, 2090
Gauteng
South Africa
***
DHL Express's reply15 Apr 2026, 15:01
Official
Good day Ingrid
Thank you for you for forwarding your concerns to us
I sincerely apologise for the delays you have experienced thus far.
I sincerely apologise for the delays you have experienced thus far.
Please be assured that we are currently investigating the matter further and will provide you with a detailed response by at 16:55.
Thank you for your patience and understanding.
Customer Care team ZA
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct
Pretoria Main Road
Waterfall City
Midrand, 2090
Gauteng
South Africa
***
Customer Care team ZA
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct
Pretoria Main Road
Waterfall City
Midrand, 2090
Gauteng
South Africa
***