********* business practice

Item: DHL Express
Rating: 1
Author: Hester B

Hi There, Want to bring to your attention that DHL Liberia deliberately gives you a cheaper quote to obtain business, then when goods arrive, they slam you with a price double the amount. They then refuse to release goods until paid. This is an ********* way of doing business. Reference number AWB ***

Helpful (0)

Replies (2)

DHL Express's replyOfficial

06 Oct 2021, 13:02

Dear Hester,

I trust this mail finds you well and safe.

Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.

I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.

Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours.

Thank you.

Kind Regards,

On behalf of the MD office.

Busisiwe Sithole

DHL Express's reply06 Oct 2021, 13:02

Official

Dear Hester,

I trust this mail finds you well and safe.

Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.

I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.

Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours.

Thank you.

Kind Regards,

On behalf of the MD office.

Busisiwe Sithole

Hester B's updateReviewer Update

06 Oct 2021, 13:53

Thank you kindly.

Hester B's update06 Oct 2021, 13:53

Reviewer Update

Thank you kindly.