VM
Vandan M
1 reviews | Active since Nov 2011
02 Feb 2022, 09:58
UNEDUCATED ILLITERATE IRRESPONSIBLE FOOLS
The staff wrote USD 381 instead of INR381 and sent us a heavy duty to pay for SAMPLES! We then pointed it out and a week alter no action has been done. Uneducated, illiterate, irresponsible people...Nkosi Ndebele, Wamkelwe Gumede - was bragging about the service levels of DHL and how he can quickly assist in solving a problem yet he is now sitting quite in the corner and not saying anything.
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DHL Express's replyOfficial
02 Feb 2022, 11:29Dear Vandan Modi
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, We sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow us a chance to investigate this with further and I will revert to you within the next 24 working hours.
Thank you
Customer Care Executive DHL Express DHL House Cnr Van Acht and Fabriek Roads Isando, South Africa
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, We sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow us a chance to investigate this with further and I will revert to you within the next 24 working hours.
Thank you
Customer Care Executive DHL Express DHL House Cnr Van Acht and Fabriek Roads Isando, South Africa
DHL Express's reply02 Feb 2022, 11:29
Official
Dear Vandan Modi
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, We sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow us a chance to investigate this with further and I will revert to you within the next 24 working hours.
Thank you
Customer Care Executive DHL Express DHL House Cnr Van Acht and Fabriek Roads Isando, South Africa
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, We sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow us a chance to investigate this with further and I will revert to you within the next 24 working hours.
Thank you
Customer Care Executive DHL Express DHL House Cnr Van Acht and Fabriek Roads Isando, South Africa