RC
Richard C
1 reviews | Active since Jan 2015
30 Jan 2015, 10:14
Undelivered since 15 Jan 2015
Consignment arrived at sort facility 08:34 15/01/15.<br> First notification received 26/01/15<br> First reminder received 27/01/15<br> Duty and Fee payment to FNB and cleared the same day 28/01/15<br> Phoned 30/01/15 09:09:50 requesting info re delivery and informed that it was still in clearance.<br> How does the term \EXPRESS"fit this company?"""
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DHL Express's replyOfficial
30 Jan 2015, 11:37Hello Richcol,
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Your complaint has been escalated internally and will receive the attention it deserves. You can expect a call from us shortly.
Please do not hesitate to contact us should you require assistance.
Regards
Khensane Tshuma
Quality Advisor
DHL Express
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Your complaint has been escalated internally and will receive the attention it deserves. You can expect a call from us shortly.
Please do not hesitate to contact us should you require assistance.
Regards
Khensane Tshuma
Quality Advisor
DHL Express
DHL Express's reply30 Jan 2015, 11:37
Official
Hello Richcol,
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Your complaint has been escalated internally and will receive the attention it deserves. You can expect a call from us shortly.
Please do not hesitate to contact us should you require assistance.
Regards
Khensane Tshuma
Quality Advisor
DHL Express
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Your complaint has been escalated internally and will receive the attention it deserves. You can expect a call from us shortly.
Please do not hesitate to contact us should you require assistance.
Regards
Khensane Tshuma
Quality Advisor
DHL Express