1 reviews | Active since Nov 2024
Undelivered parcel and miss guided information
I am extremely disappointed and upset with this service. I purchased a product online of which the supplier uses DHL for the delivery. My parcel was supposed to have been delivered late October already. According to the tracker and DHL my parcel has been handed over to 3rd party delivery "RAM Couriers" for delivery. I never received my parcel. And after numerous calls and emails to and from DHL I still haven't received my parcel. But instead, received miss guided information and empty promises by "supervisors and the management" (not to mention names). I am still awaiting my delivery, as I've been told by DHL supervisor "telephonically" that my parcel has been handed over for delivery, and that they doing their best in finding it. "A warehouse sweep" is what it's called. Just to find out that the so called 3rd party delivery service never received and has no paperwork of my parcel.
We appreciate your bringing this issue to our attention.
Please accept our apologies for any inconvenience caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with our finest services at all times and will revert with updates no later than 10:30.
Best Regards,
DHL Executive office DHL International (Pty) Ltd t/a DHL Express
We appreciate your bringing this issue to our attention.
Please accept our apologies for any inconvenience caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with our finest services at all times and will revert with updates no later than 10:30.
Best Regards,
DHL Executive office DHL International (Pty) Ltd t/a DHL Express
The DHL team went far and beyond to deliver.
Well done guys.
Many Thanks..
The DHL team went far and beyond to deliver.
Well done guys.
Many Thanks..
Thank you for entrusting us with your feedback and allowing us to enhance our services. At DHL, we are committed to continuous improvement and highly value your feedback as a valued customer. We value the opportunity to address your concerns and sincerely appreciate the chance to improve your experience by successfully resolving your query. We will make sure that Buhle and Violet get the recognition they deserve.
Kind Regards, Customer Care Executive ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct, Pretoria Main Road, Waterfall City, Midrand, 2090 Gauteng South Africa
Thank you for entrusting us with your feedback and allowing us to enhance our services. At DHL, we are committed to continuous improvement and highly value your feedback as a valued customer. We value the opportunity to address your concerns and sincerely appreciate the chance to improve your experience by successfully resolving your query. We will make sure that Buhle and Violet get the recognition they deserve.
Kind Regards, Customer Care Executive ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct, Pretoria Main Road, Waterfall City, Midrand, 2090 Gauteng South Africa