SM
Sarah M
1 reviews | Active since Feb 2015
03 Apr 2023, 14:52
Undelivered package
DHL Administrator, I am still awaiting my package. Attached is my receipt. Pay attention to the date of payment. It cannot take this long to receive such a small package from Germany.
Helpful (0)
Replies (3)0
Replies (3)SM
Sarah M's updateReviewer Update
03 Apr 2023, 15:10The platform does not allow attachments. the date of payment is 05.01.2023 from a town called Neuss. EUR 19.49 was paid. The package was expected to arrive in South Africa, Pretoria in 23 business days max. I am still waiting to date and I don't have a reference or track number. You cannot give us the option to use your services without added tracking service and just disappear with our merchandise. This is not acceptible.
SM
Sarah M's update03 Apr 2023, 15:10
Reviewer Update
The platform does not allow attachments. the date of payment is 05.01.2023 from a town called Neuss. EUR 19.49 was paid. The package was expected to arrive in South Africa, Pretoria in 23 business days max. I am still waiting to date and I don't have a reference or track number. You cannot give us the option to use your services without added tracking service and just disappear with our merchandise. This is not acceptible.
DHL Express's replyOfficial
03 Apr 2023, 16:46Dear Sarah
Thank you for bringing this matter to our attention
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and are attending to this with the relevant department .
We assure you of our best Services at all times. It sounds that your shipment is moving under DHL global mail. Please can you reach out to the merchant you bought your item from for a waybill number so we can determine how your shipment is moving.
Kind Regards,
Sade Eiman
Customer Care Executive ZA ZA | DHL Express
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
Thank you for bringing this matter to our attention
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and are attending to this with the relevant department .
We assure you of our best Services at all times. It sounds that your shipment is moving under DHL global mail. Please can you reach out to the merchant you bought your item from for a waybill number so we can determine how your shipment is moving.
Kind Regards,
Sade Eiman
Customer Care Executive ZA ZA | DHL Express
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
DHL Express's reply03 Apr 2023, 16:46
Official
Dear Sarah
Thank you for bringing this matter to our attention
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and are attending to this with the relevant department .
We assure you of our best Services at all times. It sounds that your shipment is moving under DHL global mail. Please can you reach out to the merchant you bought your item from for a waybill number so we can determine how your shipment is moving.
Kind Regards,
Sade Eiman
Customer Care Executive ZA ZA | DHL Express
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
Thank you for bringing this matter to our attention
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and are attending to this with the relevant department .
We assure you of our best Services at all times. It sounds that your shipment is moving under DHL global mail. Please can you reach out to the merchant you bought your item from for a waybill number so we can determine how your shipment is moving.
Kind Regards,
Sade Eiman
Customer Care Executive ZA ZA | DHL Express
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
SM
Sarah M's updateReviewer Update
03 Apr 2023, 17:17Dear Sade
Thank you for this response. The package was delivered to a DHL branch for shipping by a friend who lives there. If you could send me an email @ *** I will respond with the receipt.
Regards,
Sarah
Thank you for this response. The package was delivered to a DHL branch for shipping by a friend who lives there. If you could send me an email @ *** I will respond with the receipt.
Regards,
Sarah
SM
Sarah M's update03 Apr 2023, 17:17
Reviewer Update
Dear Sade
Thank you for this response. The package was delivered to a DHL branch for shipping by a friend who lives there. If you could send me an email @ *** I will respond with the receipt.
Regards,
Sarah
Thank you for this response. The package was delivered to a DHL branch for shipping by a friend who lives there. If you could send me an email @ *** I will respond with the receipt.
Regards,
Sarah