Uncontrollable Clearance Delay!!!!
<p>Our packages that we ordered from China arrived in Cape Town on the 2/11/2016. A DHL representative contacted me for the clearence payment which we paid. They also asked for the packing list and the comercial invoice which I mailed to them twice on the 4/11/2016 and on the 7/11/2016. My packeges has still not been cleared. When ever I call DHL they say they will get back to me and they never do. I have been calling them everyday to get feedback. But still have not recieved nothing!! This is the worst service I have ever recieved!!!!!!!!!!!!!! What can be done to get my pages cleared and delivered to me????????????????</p>
Dear Rheinart,
Please accept my sincere apologies for the delay in the clearance of your shipment.
Please be advised that your shipment has been Detained by Customs Border Control Unit (CBCU). All documentation that was required has been submitted, once documentation is submitted to them it takes about 7-10 working days to get a report. My team at imports is chasing the matter up with CBCU, and I will contact you as soon as we receive feedback.
Regards,
Akhona Mvuza
Customer Care Executive Office
Dear Rheinart,
Please accept my sincere apologies for the delay in the clearance of your shipment.
Please be advised that your shipment has been Detained by Customs Border Control Unit (CBCU). All documentation that was required has been submitted, once documentation is submitted to them it takes about 7-10 working days to get a report. My team at imports is chasing the matter up with CBCU, and I will contact you as soon as we receive feedback.
Regards,
Akhona Mvuza
Customer Care Executive Office