Unacceptable shocking poor service for Express

On the 7th of April, I've called DHL to collect urgent documents from the embassy.<br> On the same day, Did an EFT payment to DHL that they can proceed. After almost a week, with no feedback from DHL, expecting delivery any minute. I Called them, I was surprised that they haven't receive my payment!!! <br> They created a huge trouble for me, for delaying delivering the requested documents. <br> Why they didn't follow up, or asked me to send the proof of payment again knowing that's urgent courier supposed to receive it within a week. Why they haven't call or email and tell me somehing. <br> <br> on Friday the 15th, I've been promised that the manager will call me back,but nothing yet. <br> Today the 19th of April, still no communications, no feedback or tracking number of my courier. <br> No thanks we have received your payment, and your courier on it's way, nothing!!! <br> <br> It's frustrating to pay an amount of money for very poor pathetic service. It's the last time will be using DHL<br>