Unacceptable delays
I made an online booking for a pickup which was supposed to be in Canada by the 28th as per the online site. The package was supposed to be collected before 4pm yesterday. Well its almost mod day and its STILL NOT COLLECTED. Each time.therr is some excuse of this pickup needs my ID number which is why it hasnt bwen picked up. Ive given the ID number THREE TIMES already!!!!!! If you dont have it in Canada by the 28th there will he serious drama. I want a refund and will book with a more reliable courier. This is absolutely unacceptable service.
Dear Inge,
Thank you for writing to us and for bringing this matter to our attention.
On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in collection of the above shipment has caused.
I have contacted the relevant station and they have confirmed that the shipment will be collected today. I will continue to monitor from my end until the shipment is collected.
Kind regards.
Avery Visagie
Customer Care Executive
Dear Inge,
Thank you for writing to us and for bringing this matter to our attention.
On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in collection of the above shipment has caused.
I have contacted the relevant station and they have confirmed that the shipment will be collected today. I will continue to monitor from my end until the shipment is collected.
Kind regards.
Avery Visagie
Customer Care Executive
Hi Inge,
The shipment has been picked up moments ago. The waybill number is ***.
I will continue to monitor and do my utmost to expedite the transport to destination.
Kind regards.
Avery Visagie
Customer Care
Hi Inge,
The shipment has been picked up moments ago. The waybill number is ***.
I will continue to monitor and do my utmost to expedite the transport to destination.
Kind regards.
Avery Visagie
Customer Care