Unacceptable Delay in Refund Processing by DHL

I am extremely disappointed with DHL's lack of urgency and accountability regarding my refund. I initially overpaid and brought this matter to your attention well before your financial year-end closure. Despite numerous follow-ups via email (which were ignored) and phone calls, I was told by an agent that the refund is "on hold" due to the financial year-end.

This explanation is entirely unacceptable. Your financial year-end processes are internal matters and should not affect your obligation to refund a customer promptly. I am a paying customer, and it is unreasonable for me to wait indefinitely for a resolution.

It is evident that DHL prioritizes customer complaints only when escalated publicly, as I had to take similar steps previously to get any meaningful response. I had hoped for improved service, but it seems nothing has changed.

I am posting this here to highlight the systemic inefficiencies in DHL’s refund processes and lack of customer care. I expect a response and resolution immediately, or I will be left with no choice but to escalate this further through other consumer rights platforms.