KR
Karin R

1 reviews | Active since Nov 2022

22 Nov 2022, 13:35

UNABLE TO TRACK DHL INTERNATIONAL PARCEL!!!

I Posted a 16Kg parcel (unaccompanied luggage) from Deutsche Post AG, Munich, Germany on 21/10/22. The tracking number is: CY 5*** DE. On your website, it says the shipment is handled by DHL Parcel Customer Services. The one and only communication says on the 21/10/22 that the shipment is being prepared for air transport and is loaded into a shipping container. No further information!! I have made so many telephone calls to DHL and the Post Office and no one can help me!! I have been to the Bryanston DHL offices 3 times and to the Bryanston Post Office a few times and there is no info on my parcel. Today in desperation I asked to speak to the MD of DHL and was instead put through to a supervisor at DHL Express. (I had no joy speaking to DHL Parcel Customer Services). He suggested I contact Hello Peter about it all and assured me I would get some answers. The parcel cost me way more than R1000 to post from Munich and I find that more than a month later to not be able to get any answers from anyone is totally unacceptable!!! Please can somebody responsible from DHL International help me?

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Replies (1)
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Karin R's update22 Nov 2022, 16:54
Reviewer Update
DHL International, thank you for your prompt reply. Unfortunately the Global Mail number you gave me: ***, has nothing to do with DHL. The person who answered says DHL keeps giving people this number incorrectly. Their business is Orion International Carbon and they have had the telephone number for 5 years. Could you kindly advise me the correct number to call?