Unable to Invoice

Item: DHL Express
Rating: 1
Author: Almero C

Atrocious service! I have been struggling to receive an invoice for a payment made to DHL for more than 2 months. These were 2 months which were filled with no-reply E-mail addresses, rude/unhelpful staff, ended calls (from their side) and general incompetence in issuing an invoice even though the payment has reflected on their system more than 2 months ago.

I finally attempted a different tactic today after the phone was slammed in my ear without provocation once again. I managed to escalate the issue to the PA of the MD (as the MD is too busy for us commoners) by continually being rude and obnoxious with the DHL employees (as this seems to be the only language they understand).

The request for the invoice was raised again to no avail. It seems that DHL is incapable of issuing invoices for goods already paid for and delivered.

Moral of the story: DON`T USE DHL FOR YOUR BUSINESS IF YOU WANT YOUR BOOKS TO BALANCE.

Helpful (0)

Replies (2)

DHL Express's replyOfficial

24 May 2018, 18:20

Dear Almero ,

Please accept my sincerest apologies for the manner in which this matter has been handled.

I can assure you that this matter has in no way been taken lightly and will be receiving the full attention it rightfully deserves.

Kindly provide me with the DHL air waybill numbers linked to the Invoice’s required and I’ll be sure the paperwork is forwarded to you promptly tomorrow morning ?

Awaiting your soonest response.

If you have any further questions, please feel free to contact me directly and I will gladly assist.

Best Regards,

Ms Buhle Sekoboane
Customer Care Executive Office

DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600

DHL Express's reply24 May 2018, 18:20

Official

Dear Almero ,

Please accept my sincerest apologies for the manner in which this matter has been handled.

I can assure you that this matter has in no way been taken lightly and will be receiving the full attention it rightfully deserves.

Kindly provide me with the DHL air waybill numbers linked to the Invoice’s required and I’ll be sure the paperwork is forwarded to you promptly tomorrow morning ?

Awaiting your soonest response.

If you have any further questions, please feel free to contact me directly and I will gladly assist.

Best Regards,

Ms Buhle Sekoboane
Customer Care Executive Office

DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600

Almero C's updateReviewer Update

25 May 2018, 13:42

Hi Buhle, I have not received the invoice yet, as was promised to be sent by this morning by the PA to your MD. Once again false promises by DHL, this time by the highest office in the company. Against my better judgement, I will supply all the information here to once again be disappointed by the service: The waybill in question is ********** 436, I have received the invoice for the first payment which was requested to be made, but I need to get an invoice for the second payment for R552.16 which was made on 17 March 2018.

Almero C's update25 May 2018, 13:42

Reviewer Update