WvdW
Wernich van der Walt

1 reviews | Active since Mar 2012

19 May 2021, 19:09

TRYING TO OVERCHARGE ME WITH DUTIES TAX !!!!!

I'm Having an ISSUE with a Parcel (Motorcycle Helmet) that I have ordered from USA, it was ordered on 14th May 20201, and started it's journey on 17th May 2021 (Tracking NR: ***)

The ISSUE is that I'm being charged 25%Duties which under normal circumstances would've been fine, but Recently on the 7th May 2021 it was published in the GOVERMENT GAZETTE and in News Articles that Motorcycle Helmets are now EXEMPTED from Import Duties (So basically it went from 25% TO 0%, ONLY TAX STILL APPLICABLE IS 15%VAT)

Iv'e been struggling for the past 2 days trying to sort this SH#T out, as DHL Still want to charge me 25% Duties. I received an Mail this afternoon Stating that the IMPORT CODE (which was the 1 on the GOVERMENT GAZETTE, 6506.10.20 ) I gave was while calling them was not in use anymore, and that the Invoice they sent me with a different Code (6506.10.90) is correct and therefor I MUST PAY. The mail event went as far as telling me that I can call CUSTOMS and verify a CODE with them. I AIN'T DOING IT AS IT"S NOT MY JOB TO BROSE AROUND PROVING MY POINT, WHICH I DID UP TILL THAT POINT, I Even sent thru the Government Gazette Paper stating that the DUTIES is now 0%, together with an ITAC Document and a news article PROVING MY POINT.

I Spoke to a Lady sometime During the day (Ayanda) who was the MOST helpful of everybody I spoke to, but seems like even with all her effort DHL is Still HELL-BENT on *****ing Money from me by Trying to Charge me 25%Duties, and I WONT PAY IT, AS I SHOULDN'T !!!!!

SO WHEN ARE YOU GUYS GOING TO FIX YOUR MISTAKE AND PROBLEM, AND SENT ME AN ADJUSTED/CORRECTED INVOICE, WITHOUT THE 25% DUTIES????? As it's not applicable anymore, as shown be the "Research I did in/on My Own Time, and even sent it to You guys, then the asshole on the Email still have the audacity to tell me but I can Contact CUSTOMS( His/Her Name: Zile Mkhize) ????!!!! It Ain't my Responsibility/Job.

I already did 75% of Your JOB SENDING YOU THE GOVERMENT GAZETTE PAPER, AND OTHER RESEARCH, MNOW SORT OUT YOU SH#T, SO I CAN GET MY PARCEL!!!!!!!

I also had to tell them COUNTLESS Times that I'm not currently in SA, and that I'm abroad, hence I wont be reachable via CellPhone, but I can be reached VIA Email, and now you might wonder but how did I call then, I had to CALL thru SKYPE where You load like Prepaid money, then You can call, and That COST me a WHO:E ;OT ASWELL.....

Here is my Parcel NR Again: ***

0
Replies (8)
DHL Express
DHL Express's reply20 May 2021, 08:50
Official
Good day Wernich van der Walt

Thank you for your post and for bringing this matter to our attention. Please accept my sincere apology for any inconvenience that may have been caused by this matter.

We have received your complaint and we're looking into the matter. Kindly allow us sometime to investigate and get the matter resolved for you.


Regards.
Customer Care Department | DHL Express


WvdW
Wernich van der Walt's update20 May 2021, 09:01
Reviewer Update
NOOOO, NO MORE ALLOWING YOU MORE TIME, THIS IS THE 3RD DAY SO YOU ALREADY HAD MORE THAN ENOUGH TIME TO SORT THIS **** OUT. YOU HAVE UNTILL COB TODAY. THEN IT'S BEING HANDED OVER TO A LAWYER AND THE OMBUDSMAN, THATS IT, FOR 3 ***ING DAYS IM STRUGLING WITH DHL, WHILE EVEN PROVING THE PROOF IN FORM OF THE GOVERNMENT GAZETTE (DATED 07.05.2021, PAGES 27, 28 AND 29)

THIS MONUMENTAL ***UP OF YOURS NEEDS TO BE SORTED OUT BY COB TODAY, THATS IT !!!!!
WvdW
Wernich van der Walt's update20 May 2021, 15:40
Reviewer Update
SO SEEMS LIKE YOU GUY'S WE'RE DEFINITELY AS "USEFUL" (ABOUT AS USEFUL AS T*TS ON A BULL) AS I PREDICTED.....
FOR 3 DAYS YOU COULDN'T SORT ANYTHING OUT, BECAUSE YOU ACTED ASIF YOU WERE CORRECT WHEN YOU WERN'T, SENDING ME FROM PILLAR TO POST THE FIRST DAY, HAVING ME CONTACT YOU AN HOUR AFTER YOUNPROMISED TO CONTACT ME.....

WvdW
Wernich van der Walt's update20 May 2021, 15:47
Reviewer Update
I'VE SENT THE RELEVANT GOVERNMENT GAZETTE VIA EMAIL TO DHL (EVEN TO SPECIFIC PEOPLE), AND YOU GUYS STILL ACT ASIF YOU'RE ABOVE THE LAW, AND WANT TO ***** MONEY FROM ME BY CHARGING ME 25%DUTIES, GO AND TAKE ADAMN LOOK AT THE GOVERNMENT GAZETTE DATED 07.05.2021, SPECIFICALLY PAGES 27, 28 AND 29, THEN YOU WILL SEE WHAT BIG IDIOTS YOU GUYS ARE, AND WHAT IDIOTS YOU'RE MAKING OUT OF YOURSELF.....
DHL Express
DHL Express's reply20 May 2021, 16:19
Official
Dear Wernich , 

Hope this email finds you well
 
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled. 

Please be advised Our Customer Care Executive will contact you and continue assisting with updates 
 
Regards.
Customer Care Department | DHL Express
 
 
WvdW
Wernich van der Walt's update20 May 2021, 16:23
Reviewer Update
YOU SAID THAT THIS MORNING ASWELL, AND I GOT ANOTHER EMAIL STATING I MUST PAY, SO YOU'VE DONE ***ALL
WvdW
Wernich van der Walt's update20 May 2021, 18:45
Reviewer Update
AND AGAIN YOU CLOWNS CAN'T READ IN THE INITIAL POST IT SAYS CLEARLY I NEED TO BE REACHED VIA EMAIL, BUT YET I GET SENT A LOUSY EMAIL SAYING YOU TRIED CALLING ME, BUT APPARENTLY YOU CANT READ

WvdW
Wernich van der Walt's update20 May 2021, 18:46
Reviewer Update
SO WHY NOT THEN CONTINUE TO DISCUSS MY PROBLEM FUTHER VIA EMAIL AND SOLVE IT??? BUT I GUESS THATS TOO MUCH WORK TOO ASK FROM A DHL EMPLOYEE