ZT
Zikhona T
1 reviews | Active since Nov 2019
24 Apr 2020, 18:41
Trying to open an account
It has literally been a year since I have been trying to open an account with DHL. In January I spoke with an Alex, after many attempts at calling, who confirmed that they had everything they needed from me and would proceed to open the accounlt and todate dololo. A Deen has also confirmed that they have what they need. I keep promising international clients that we will soon be able to ship to them but nothing happens. I'm not even sure if I should still persue an account with them after all these reviews. DHL, please get back to me and rather let me know if I should shop for a different shipping company.
Helpful (0)
Replies (1)0
Replies (1)
DHL Express's replyOfficial
25 Apr 2020, 09:16Dear Zikhona,
Thank you for taking the time to post to us and i would like to apologize for the manner in which this has been handled.
I have escalated this matter to Alex's manager to urgently review and contact you with feedback. Kindly note that they will only be back to work on Tuesday due to the public holiday and you may only be contacted then.
Kind Regards, Akhona MvuzaCustomer Care Executive Office
DHL Express ZA
Thank you for taking the time to post to us and i would like to apologize for the manner in which this has been handled.
I have escalated this matter to Alex's manager to urgently review and contact you with feedback. Kindly note that they will only be back to work on Tuesday due to the public holiday and you may only be contacted then.
Kind Regards, Akhona MvuzaCustomer Care Executive Office
DHL Express ZA
DHL Express's reply25 Apr 2020, 09:16
Official
Dear Zikhona,
Thank you for taking the time to post to us and i would like to apologize for the manner in which this has been handled.
I have escalated this matter to Alex's manager to urgently review and contact you with feedback. Kindly note that they will only be back to work on Tuesday due to the public holiday and you may only be contacted then.
Kind Regards, Akhona MvuzaCustomer Care Executive Office
DHL Express ZA
Thank you for taking the time to post to us and i would like to apologize for the manner in which this has been handled.
I have escalated this matter to Alex's manager to urgently review and contact you with feedback. Kindly note that they will only be back to work on Tuesday due to the public holiday and you may only be contacted then.
Kind Regards, Akhona MvuzaCustomer Care Executive Office
DHL Express ZA