KE
Kevin E
1 reviews | Active since Jul 2019
05 Nov 2020, 12:56
Tracking system needs a serious overhaul
None of the links that DHL supply work - none of the SMS links, none of the email links, all I see is a blank page. I get emails telling me DHL will deliver on Monday but then it is delivered Wednesday, I try to re-establish a delivery time because the time appears wrong on your website but I am told I have received the maximum amount of changes to the delivery time when I have only selected it once and it has not taken. I check Amazon's tracking and am informed the order is not yet in Cape Town and then come home to discover I missed a delivery.
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DHL Express's replyOfficial
05 Nov 2020, 13:53Dear Kevin, I trust this mail finds you well and safe. Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours.
Thank you.
Kind Regards,On behalf of the MD office.Busisiwe Sithole
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours.
Thank you.
Kind Regards,On behalf of the MD office.Busisiwe Sithole
DHL Express's reply05 Nov 2020, 13:53
Official
Dear Kevin, I trust this mail finds you well and safe. Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours.
Thank you.
Kind Regards,On behalf of the MD office.Busisiwe Sithole
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours.
Thank you.
Kind Regards,On behalf of the MD office.Busisiwe Sithole