Tracking number *** was ****** by DHL

In 2013 I bought brazillian hair worth R6000 online from Mr Abby Wang. DHL International did not deliver my parcel but **** and said I signed for it. I emailed them and spoke to a Customer Service Advisor Mr Banda Mpeluza he and Ms Lucracia Olifant and also emailed them a number of times including Mr Ibrahim Refaie who is a Manager. He only apologised and they sent me a letter and no proof of where my parcel had gone to.I lost so much money DUE TO DHL. My money went down the drain. The parcel was insured. I even spoke to Mr Abby Wang via Email and also pleaded with DHL not to lie. They forwarded a letter saying my parcel was delivered to me with a typed name of me. I am so hurt by DHL International and their bad service. Their driver who did not deliver my parcel is probably still working and sold my brazillian hair. Even DHL Management did not pay me back. I need my refund.Even today it still hurts cause I could have used my money to a trusted courier company either than DHL GANG COURIER SERVICES