total incompetence

AWB *** AND OTHERS. I had an inadequate response to this AWB problem from (name.witheld, but I have it) so I mailed for his/her attention on *** TWICE in 2 weeks and NO response. Also I have tried countless times by mail and phone since 11th September this year mail to (***) to get a CREDIT APPLICATION FORM - that is THREE MONTHS now. Eventually (***) mailed back saying DHL were “unable to contact us telephonically” – which I do not believe as we have a full time receptionist. So I rep**** to her personal company mail (not ZACEO) a WEEK AGO and again today - still no credit application form. Can someone call me PERSONALLY - not just a cursory, *********** note from ***, a bottomless pit from my experience.