CD
Carla D
1 reviews | Active since Mar 2014
25 Jun 2019, 13:52
TOO Complicated to administer
I order product from Keto dispatch office in Denver US the so called tracking system from DHL was last updated on the 20th May 2019 I have now been trying to call the customer care center to establish where the parcel is and has been referred to between 7 different operators just to final get to some one that as soon as I call the reference number by the 5th characters stopped me because the number is too complicated for her to capture and once again tried to transfer me to another consultant.
Is their anyone in DHL competent enough to trace a parcel and give a customer feedback
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DHL Express's replyOfficial
26 Jun 2019, 18:37Good day Carla, Thank you for posting to DHL Express. Please note that these shipment do not transit with DHL Express but a more affordable service by Economy Service - Global mail . DHL assist’s by transiting these shipments into their destination countries, but upon arrival they are handed over to your Local Post office to deliver . Please contact Global mail directly on ( ***),to provide you whereabouts of your shipment and local tracking number to confirm if shipment has been handled over to Post office . Unfortunately due to Economy Service selected for these parcels, DHL does not have visibility on the transit of these shipments I hope the above information has been of great help. Best Regards,Customer Care Executive Office DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
DHL Express's reply26 Jun 2019, 18:37
Official
Good day Carla, Thank you for posting to DHL Express. Please note that these shipment do not transit with DHL Express but a more affordable service by Economy Service - Global mail . DHL assist’s by transiting these shipments into their destination countries, but upon arrival they are handed over to your Local Post office to deliver . Please contact Global mail directly on ( ***),to provide you whereabouts of your shipment and local tracking number to confirm if shipment has been handled over to Post office . Unfortunately due to Economy Service selected for these parcels, DHL does not have visibility on the transit of these shipments I hope the above information has been of great help. Best Regards,Customer Care Executive Office DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600